Virelle Explores is dedicated to providing high-quality outdoor and travel products. We want you to be completely satisfied with your purchase. If you are not happy with your order, our Return and Refund Policy outlines the steps to take. Return Requests To initiate a return, please email us at [email protected] within 30 days of receiving your item. In your email, include your order number and the reason for the return. Conditions for Returns To be eligible for a return, items must: – Be unused and in the original packaging – Include all tags and accessories – Be free from any damage or wear Return Shipping Customers are responsible for return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. Refund Process Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days, depending on your bank or credit card provider. Exchanges At this time, we do not offer exchanges. If you wish to change your item, please return the unwanted product and place a new order for the desired item. International Returns For our customers outside the USA, please note that you are responsible for any customs fees or duties incurred during the return process. Thank you for choosing Virelle Explores! We appreciate your understanding and support.