At Virelle Explores, we aim to ensure that you are completely satisfied with your purchase. If for any reason you are not fully happy with your order, we offer an easy return and refund process under the following conditions:
Returns
You may return items within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
How to Initiate a Return
To start a return, please contact us at [email protected] with your order number and details of the product you wish to return. Our team will review your request and provide you with return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and the amount will be returned through the original payment method. Please allow 7–10 business days for the refund to reflect after approval.
Non-Returnable Items
For hygiene or safety reasons, certain items such as personal gear, undergarments, or customized products cannot be returned or refunded unless they are defective or damaged upon arrival.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 3 days of delivery with clear photos of the product and packaging. We will arrange for a replacement or refund as soon as possible.
Contact Us
For any return or refund inquiries, please reach out to us at:
Email: [email protected]